At I FIT FORMULA, customer satisfaction is our priority. We sell 100% genuine products sourced from authorized distributors. However, we understand that issues can occasionally arise — wrong products, damaged packaging, or delivery errors.

This Refund & Return Policy applies to all purchases made in-store, via WhatsApp, or through our website. Please read this policy carefully before raising a return or refund request.

Important: Due to the nature of health and nutrition products, we cannot accept returns of opened or used products unless they are defective, damaged, or were incorrectly delivered. This is to ensure the health and safety of all our customers.

We will accept a return or provide a replacement in the following cases:

• Wrong product delivered: You received a different product, brand, flavour, or size than what you ordered.
• Damaged packaging on delivery: The product arrived with a broken seal, dented container, or visibly damaged packaging — reported within 24 hours of delivery with photo/video proof.
• Manufacturing defect: The product has a visible manufacturing defect, such as an incorrect fill level, contamination, or abnormal appearance — reported within 48 hours of receipt with clear photographic evidence.
• Expired product: A product delivered with an expiry date that has already passed at the time of delivery.
• Missing items: Part of your order was missing from the delivery — reported within 24 hours of delivery.

• Products that have been opened, used, or partially consumed (unless defective or wrong product).
• Products returned without original packaging, labels, or authenticity seals.
• Change of mind, personal preference, or taste dissatisfaction after opening.
• Damage caused by the customer after delivery.
• Products purchased on clearance, heavy discount, or marked as "final sale".
• Return requests raised more than 48 hours after delivery (except for hidden defects discovered later, which must be raised within 7 days with clear evidence).
• Products where the QR code, hologram, or authenticity seal has been tampered with by the customer.
• Minor variations in product colour, flavour profile, or texture that are within normal manufacturing tolerances.

Follow these steps to raise a return or replacement request:

Once a return is approved and the product is received and verified by us:

• UPI / Bank Transfer Refunds: Processed within 3–5 business days after we verify the returned product.
• Cash Payments (in-store): Refund or store credit issued at the time of product verification, typically same day.
• Refunds are issued to the same payment method used for the original purchase.
• Shipping or delivery charges are non-refundable unless the return is due to our error (wrong product, damaged on delivery).
• In cases where a replacement is preferred over a refund, the replacement will be dispatched within 2 business days of product return verification.

We will keep you updated via WhatsApp throughout the refund process.

If your product arrives damaged or appears defective:

• Take a clear photo or video of the product and its packaging immediately upon receipt.
• Do not open or use the product if the packaging seal is broken or damaged.
• Report to us on WhatsApp within 24 hours of delivery — reports after this window cannot be processed as delivery-related damage.
• We will arrange a full replacement at no additional cost, or a complete refund as per your preference.
• Return charges for damaged or incorrectly supplied products will be borne by us for local Kolar deliveries. For courier returns outside Kolar, we will guide you on the return method and reimburse reasonable charges where the issue is our error.

If you receive a product different from what you ordered:

• Do not open the product.
• Contact us on WhatsApp within 24 hours with a photo of the product you received along with the packaging.
• We will arrange pickup of the incorrect product and dispatch the correct product within 2 business days.
• All reasonable costs related to the return and re-delivery of wrong products will be borne by I FIT FORMULA.

We offer product exchanges in the following limited cases:

• Unopened products can be exchanged for a different flavour or size of the same product, subject to stock availability, within 48 hours of purchase — in-store only.
• Exchange for a different product brand or category is not permitted.
• Exchanges are processed at current selling price. If the exchanged product is of lower value, the difference will be provided as store credit. If higher value, the customer pays the difference.
• Exchange requests for online / WhatsApp orders are handled case-by-case. Contact us to discuss.

For any return, refund, or exchange query, contact us immediately:

• WhatsApp (Fastest): +91 92060 14393
• Phone (Branch): +91 92060 14393
• In-store: Visit either of our branches in Kolar — Mon to Sat, 9 AM to 9:30 PM

We are committed to resolving all genuine issues quickly and fairly. Your trust means everything to us.